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The following ratings and comments have been written by guests who have booked through our website. These people have given us permission to publish their name, the dates of their stay and the evaluation that they have made of our establishment.
Days after their departure from Apartments Agua Marina, guests should have received a form measuring quality and customer satisfaction sent by the company Ecommerce Hotels, this company ensures that assessments have been made by people who have been hosted in Apartments Agua Marina unlike the comments posted on opinion portals, which do not guarantee that evaluations and comments have been made by people who stayed in our establishment.
Reception Staff Friendliness
Quiet, friendly, clean, good facilities and an ideal location.
Not much room for improvement. If we had to be critical we'd say pool towels were expensive, unless we misunderstood and the fee was refundable? Also the decor was a little tired in places and could do with freshening up, but that is being very picky. Overall everything was excellent and we would certainly enjoy staying with you again next time we visit Puerto del Carmen. Thanks for a lovely stay.
Hola Mr. Stokes, Thank you so much for your review. Pool and beach towels are for free. We just take a deposit of 10 € per towel to give you back when you bring back the towel. Regarding the decoration of rooms, we are starting to make some changes, but it will take still a while to finish because we are doing everything step by step. Thank you again and hope to welcome you soon in Agua Marina. Estefanía Fernández
Absolutely everything but especially the location and view.
Air conditioning in the summer months is the only thing I can think of.
Hola Rachel, Thank you so much for your feed back. I understand that in hot days air conditioning would be appreciated, but this is not a must have in hotels of 2 keys. Hopefully in the future we will be able to put this service in the rooms. Kindest regards, Estefanía
Could not have had a better or more relaxing time, Estefania, Cristian and Linda at the pool bar went out of their way to make sure we had a nice time. Apartment very clean, views were amazing and pool was very quiet, an ideal relaxing holiday.
Hola dear Aimee, Thank you so much for taking your time to write this excellent review based on your last stay in Agua Marina. We all feel very happy happy that you enjoyed your week and to know that we will meet again next August 2019. Best regards. Estefanía - Reception